Privacy Policy
Your Privacy Matters
We keep data handling straightforward and explain how personal information is collected, used, and protected.
Last updated: January 25, 2026
Privacy Policy
About This Policy
HexaHub ("HexaHub", "we", "our", "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and messaging channels, including WhatsApp Business Platform. By using our services or communicating with us, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
Name, phone number (including WhatsApp number), email address, company name and role, and any information you share with us via WhatsApp, forms, email, or support channels.
Automatically Collected Information
IP address, browser type and device information, and usage data related to our website and services.
2. How We Use Your Information
Purpose of Use
To communicate with you via WhatsApp, email, or other approved channels. To provide customer support and respond to inquiries. To deliver service-related notifications, updates, and transactional messages. To improve our services, products, and user experience. To comply with legal and regulatory requirements.
Data Sales
We do not sell your personal data.
3. WhatsApp Messaging & User Consent
Your Consent
When you communicate with HexaHub via WhatsApp, you do so only after providing explicit opt-in consent. Messages may include service updates, transactional notifications, or support responses. You may opt out at any time by replying STOP or contacting us directly.
Compliance
Our WhatsApp messaging complies with WhatsApp Business Messaging Policies and applicable data protection laws.
4. Legal Basis for Processing
Legal Grounds
We process your personal data based on one or more of the following legal grounds: your explicit consent, performance of a contract or service request, compliance with legal obligations, and legitimate business interests (e.g., service improvement).
5. Data Sharing & Third Parties
Trusted Partners
We may share your data only with trusted third parties when necessary, including cloud hosting and infrastructure providers, messaging service providers (e.g., WhatsApp Business Platform / authorized partners), and CRM, analytics, or customer support systems.
Data Security
All third parties are required to handle data securely and in accordance with applicable laws.
6. Data Retention
Retention Period
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer required, it is securely deleted or anonymized.
7. Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Your Data Rights
Depending on your jurisdiction, you may have the right to: request access to your personal data, request correction or update of inaccurate data, request deletion of your personal data, withdraw consent at any time, and object to certain types of data processing.
Exercising Your Rights
To exercise these rights, contact us using the details below.
9. International Data Transfers
Cross-Border Transfers
Your information may be processed or stored on servers located outside your country of residence. In such cases, we ensure appropriate safeguards are in place to protect your data.
10. Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
Get in Touch
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at privacy@hexahub.cc or visit https://hexahub.cc
Questions About Your Privacy?
Questions about privacy or to exercise your rights:
privacy@hexahub.ccWe may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates acceptance of the updated policy.